Refund and Returns Policy

Effective Date: January 4, 2025

At Tech Hato, located at 15732 Pond Village, Taylor, Michigan (MI), customer satisfaction is our top priority. We are committed to providing a seamless and hassle-free return and refund process. This policy outlines the terms and conditions for returning products and receiving refunds. Please review it carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Condition of Items: Products must be unused, undamaged, and returned in their original packaging with all tags and accessories intact.
  • Return Window: Returns must be initiated within 30 days of the purchase date. Returns outside this timeframe may not be eligible for a refund or exchange.
  • Non-Returnable Items: The following items are not eligible for return:
    • Perishable goods (e.g., food, flowers).
    • Customized or personalized products.
    • Digital goods or software downloads.
    • Gift cards or promotional items marked as non-refundable.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email info@techhato.net or call (734) 942-0429 with your order number and reason for the return.
  2. Prepare the Item: Ensure the product is securely packaged in its original packaging to prevent damage during transit.
  3. Ship the Item: Use a trackable shipping method to send the item to the return address provided by our customer support team. Tech Hato is not responsible for items lost or damaged during return shipping.

3. Refund Policy

  • Inspection Process: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your refund.
  • Approved Refunds: Approved refunds will be processed within 7-10 business days to your original payment method.
  • Partial Refunds: Partial refunds may be granted for:
    • Items not returned in their original condition.
    • Missing parts or packaging not caused by our error.
    • Returns initiated beyond the 30-day return window (at our discretion).

4. Exchanges

  • Eligibility for Exchanges: Products can be exchanged for a different size, color, or variant, provided they are in stock and meet the return eligibility criteria.
  • Exchange Process: Contact us to arrange an exchange. If the desired item is unavailable, you may opt for a refund or store credit.

5. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item sent).
  • Defective or Incorrect Items: If your order arrives damaged or incorrect, please notify us within 48 hours of receipt. We will cover the return shipping costs and provide a replacement or refund as appropriate.

6. Damaged or Defective Items

If your product arrives damaged or defective, please provide the following within 48 hours of delivery:

  • Photos of the damaged product and packaging.
  • A detailed description of the issue.

Our team will review the information and offer a replacement, repair, or refund at no additional cost.

7. Refund Exceptions

Refunds may not be issued in the following cases:

  • Items returned without prior authorization.
  • Items damaged due to misuse or mishandling by the customer.
  • Non-returnable items listed under “Eligibility for Returns.”

8. Contact Information

If you have any questions or need assistance with your return or refund, please contact us:

Our customer service team is dedicated to ensuring your satisfaction and addressing your concerns promptly.

Tech Hato is committed to making your shopping experience enjoyable and stress-free. Thank you for trusting us with your business!